Return Policy

Order Confirmation & Policy Agreement

By placing an order on this website, you explicitly confirm that you have read, understood, and agreed to all policies of The Boreal Edit, including our Return & Refund Policy.

By completing your purchase, you agree that:

  • You accept all return conditions, timelines, and procedures outlined below.

  • You will contact us first before initiating any dispute, claim, or chargeback.

  • You understand that all order details, tracking information, IP data, and communication records may be used as evidence in dispute cases.

Failure to follow these terms may result in denial of refunds or future service.

Returns & Refund Policy

We aim to ensure customer satisfaction; however, due to the nature of our logistics and fulfillment process, returns are subject to strict conditions.

Return Eligibility

Returns are only accepted within 30 days of delivery and must meet ALL of the following conditions:

  • Item is unused, unworn, and unwashed

  • Item is in original packaging with all contents included

  • No signs of damage, wear, or misuse

  • Return request has been approved by our support team in advance

We reserve the right to reject any return that does not fully comply with these conditions.

Return Authorization (MANDATORY)

Returns will ONLY be accepted if authorized beforehand.

To request approval:

  1. Email info@Theborealedit.com within 30 days of delivery

  2. Provide:

    • Order number

    • Reason for return

    • Clear photo/video evidence (required for all claims)

    • Full name and shipping address

If approved, you will receive return instructions.

⚠️ Important:

  • Unauthorized returns will be refused and not refunded

  • Sending items to the sender address without approval is strictly prohibited

Return Shipping Responsibility

  • Customers are fully responsible for return shipping costs

  • Original shipping fees are non-refundable

  • We strongly recommend tracked shipping — we are not responsible for lost return packages

Returns must be sent to our central fulfillment warehouse in Asia.

Refund Conditions

  • Refunds are processed only after inspection of the returned item

  • Processing time: up to 7 business days after delivery of the return

  • Refunds will be issued to the original payment method

We reserve the right to issue partial refunds or deny refunds if:

  • The item shows signs of use or damage

  • The return conditions are not met

  • The product is returned incomplete

Damaged or Defective Items

Claims for damaged or defective items must be submitted within 48 hours of delivery.

You must provide:

  • Order number

  • Clear photos or video evidence

  • Description of the issue

Without valid proof within this timeframe, the claim may be denied.

If approved:

  • We may offer a replacement (preferred solution)

  • Refunds are only issued if replacement is not possible

We reserve the right to determine the appropriate resolution.

Lost, Refused, or Undelivered Packages

Lost Packages

If your order is confirmed lost by the courier:

  • We will offer a replacement or refund at our discretion

Incorrect Address / Refused Delivery

If an order is:

  • Refused

  • Unclaimed

  • Returned due to incorrect or incomplete address

A $35 CAD fee will be deducted from your refund to cover shipping and administrative costs.

Order Cancellation

  • Orders can only be canceled before they are processed or shipped

  • Once shipped, orders cannot be canceled

If you wish to cancel, contact us immediately at info@Theborealedit.com

If already shipped, you must follow the return process after delivery.

Chargebacks & Fraud Prevention

We take fraudulent disputes and chargebacks seriously.

By placing an order, you agree that:

  • You will contact us first to resolve any issue

  • Filing a chargeback without prior contact is considered a violation of this agreement

In the event of a dispute, we will provide evidence including:

  • Order confirmation

  • Billing & shipping details

  • IP address and device data

  • Tracking confirmation (proof of delivery)

  • Email communication records

We reserve the right to:

  • Deny refunds if a chargeback is initiated without valid reason

  • Blacklist customers from future purchases

  • Submit evidence to your payment provider to contest the dispute

Non-Returnable Items

For hygiene and safety reasons, certain products may not be eligible for return if opened or used.

Important Legal Notes

  • We are not responsible for shipping delays, customs clearance, or courier issues beyond our control

  • By ordering, you accept that delivery times may vary depending on location

  • All policies are enforced in accordance with applicable laws, but store policies take precedence where legally permitted

Contact

For all inquiries, contact:

The Boreal Edit
Email: info@Theborealedit.com