Shipping Policy

Order Processing

At The Boreal Edit, every order is carefully reviewed and prepared to ensure accuracy and quality.

  • Processing time: 1–3 business days (excluding weekends and public holidays)

  • Orders placed outside business days will be processed on the next working day

  • During high-demand periods, processing times may be extended

Once your order has been processed, it will be forwarded for shipment.

Shipping & Delivery Time

Estimated delivery time is 5–12 business days, depending on your location and external logistics factors.

Please note:

  • Delivery times are estimates, not guarantees

  • Delays may occur due to customs, carrier issues, weather, or high shipping volume

  • We are not responsible for delays once the order has been handed to the carrier

Once shipped, you will receive a tracking number via email.

Shipping Costs

We offer free standard shipping on all orders, with no minimum purchase required.

  • Shipping costs are covered by us

  • However, any customs duties, import taxes, or local fees (if applicable) remain the responsibility of the customer

Order Confirmation

After placing your order:

  • You will receive a confirmation email with your order details

  • It is your responsibility to ensure that all shipping information is correct

Incorrect or incomplete shipping details may result in delays, loss, or additional costs, which are the responsibility of the customer.

Address Accuracy & Delivery Responsibility

Customers must provide a complete and accurate shipping address at checkout.

We are not liable for:

  • Orders shipped to incorrect or incomplete addresses provided by the customer

  • Packages that are refused, unclaimed, or undeliverable

If a package is returned to us for these reasons, we reserve the right to:

  • Charge a $35 CAD handling and reshipping fee, or

  • Deduct this amount from any eligible refund

Delays & External Factors

While we aim for timely delivery, certain circumstances are beyond our control.

We are not responsible for delays caused by:

  • Customs clearance procedures

  • Courier service disruptions

  • Weather conditions or force majeure events

  • Incorrect customer information

Such delays do not qualify for refunds or chargebacks.

Lost or Missing Packages

A package is considered lost only after confirmation from the shipping carrier.

If your order is delayed:

  • Please contact us at info@Theborealedit.com with your order number and tracking details

  • We will initiate an investigation with the carrier

Resolutions (replacement or refund) are provided only after official confirmation of loss.

Delivered Packages

If tracking shows that your package has been delivered:

  • Responsibility transfers to the customer

  • We are not liable for lost, stolen, or misplaced packages after delivery

Customers are advised to check with neighbors or local carriers before contacting support.

Shipping Insurance (Optional)

We offer optional Shipping Insurance for added protection during transit.

Coverage Includes:

  • Lost packages (confirmed by carrier)

  • Damaged items upon arrival

How to Use Shipping Insurance:

  1. Select Shipping Insurance at checkout

  2. Contact us within 7 days of delivery (or expected delivery)

  3. Provide:

    • Order number

    • Tracking details (for lost items)

    • Clear photo/video evidence (for damaged items)

Once approved, we will arrange a replacement at no additional cost.

Shipping Insurance Limitations

Shipping Insurance does not cover:

  • Incorrect or incomplete addresses provided by the customer

  • Packages marked as delivered but lost, stolen, or taken by third parties

  • Delays caused by shipping carriers or customs

Customer Support

For any shipping-related questions or concerns, please contact us:

The Boreal Edit
Email: info@Theborealedit.com

Agreement

By placing an order with The Boreal Edit, you acknowledge and accept all terms outlined in this Shipping Policy, including delivery estimates, liability limitations, and shipping responsibilities.